Download the Freddy's App
Become a FredHead to order Freddy’s and earn Freddy’s Rewards!
IF YOU’RE EATING, YOU SHOULD BE EARNING.
Fresh to your phone is the Freddy’s app. Browse the Freddy’s menu, view limited-time offers, locate your nearest Freddy’s, and, most importantly, earn points when you become a FredHead.
WHAT IS A FredHead?
FredHeads are what we call our most loyal and loving fans. It’s also what we call members of Freddy’s Rewards. Download the Freddy’s app, become an official FredHead, and start earning free Freddy’s.*
HOW DOES IT WORK?
Spend $1 at Freddy’s, earn 10 points. All of your points are logged in the Freddy’s app. Earn enough points and you can cash them in for free Freddy’s. Save your points to reach a higher rewards level. Higher levels = bigger rewards! Anybody else getting hungry?
*App download and sign in required to earn points and redeem rewards.
FREDDY’S REWARDS LOYALTY PROGRAM
What is a FredHead™?
The term FredHead originated as a way to describe our most passionate and loyal fans! There is no better description for members of our loyalty program.
How does the Freddy's Rewards program work?
First, become an official FredHead by downloading the Freddy's app and creating your account. Then, for every $1 you spend at Freddy's you can earn 10 points. All of your points are logged in the Freddy's app. Earn enough points and you can cash them in for rewards. You can also save your points to reach higher reward levels for bigger rewards.
How do I earn points?
Earn points at Freddy's restaurants by tapping "Earn Points" or the red cone in the upper right corner of the screen and show the Freddy's cashier your rewards code after you finish ordering, but before you pay. You also earn points on all mobile orders through the Freddy’s app. Points will be awarded based on your total, prior to tax. Points are typically updated within 24 hours of your purchase.
Can I earn points in the drive-thru?
Yes, of course! Tap the "Earn Points" button and show the Freddy's drive-thru cashier your rewards code once you arrive at the drive-thru window, but before you pay.
Do I earn points with my Freddy’s delivery order?
Yes, you do receive points on your delivery order when using the Freddy's app to place your delivery order. If you choose to order through DoorDash or another third party delivery service, you do not receive points.
What if my rewards code is not entered before I pay?
Please tap the “Profile” button, then tap “Have a receipt?” and fill out the requested information. Don’t wait too long, your receipt information will expire 7 days after the date of transaction listed on your receipt.
Do my points expire?
Points expire one calendar year after they have been earned. A push notification will be sent as a reminder, along with an email, to let you know points will be expiring in 30 days. Please check your settings on your phone to allow push notifications from the Freddy’s app so that you can receive this notification. Once your points have expired, unfortunately, they will not be reinstated to your account.
Do I earn points when I purchase a gift card?
No, you do not receive points when you purchase a Freddy's gift card.
Do I earn points when I pay with a gift card?
Yes, you receive points when paying with a Freddy's gift card.
Do I earn points when I purchase Freddy's retail items in the restaurant?
Yes, you receive points when purchasing Freddy's Famous Steakburger & Fry Seasoning®, Freddy’s Famous Fry Sauce®, Freddy’s Famous Jalapeño Fry Sauce® and frozen custard items in the retail freezer.
Unfortunately, purchases of Freddy's retail items online or in non-Freddy's retail locations are not eligible to earn points.
What are rewards?
Rewards include free food and frozen custard items that you receive by redeeming your available points.
How will I know when I receive a reward?
You can see how many points you have earned by tapping "My Points" or the "Rewards" tab at the bottom of the screen. The "Redeem" button will be available when you have enough points to redeem an item at each point level. Tap "See what I can get" to see what items are available for redemption at each point level.
If you have email and/or push notifications turned on in the app, you will receive email and/or push notifications when you earn enough points to receive a reward.
Where can I redeem my reward?
You can redeem your reward at any participating Freddy's and on a mobile order in the Freddy’s app. Freddy's locations at airports, stadiums, on college campuses and other non-traditional venues may be excluded.
How do I redeem rewards at the register?
After earning enough points to redeem a reward, tap the “My Points” button or the "Rewards" tab at the bottom of the screen. Choose your reward item (you can see available rewards by tapping "See what I can get") and tell the Freddy’s cashier which item you would like to redeem and show them your rewards code. The cashier will enter your code and continue your transaction (you must redeem your reward before you pay). Only one reward can be redeemed per transaction.
You cannot substitute a reward for a different menu item, but you can modify your reward with a condiment or topping of the same value.
How do I redeem rewards with a mobile order?
After earning enough points to redeem a reward, tap the “My Points” button or the "Rewards" tab at the bottom of the screen. Tap "See what I can get" for the level of the reward you are redeeming, choose your reward item and then tap “Mobile Order.” Complete your order and tap “Checkout” to finalize your order. The item you are redeeming will show as $0.00 and will be marked as “500/1000/2000 Point Reward.”
Can I redeem rewards with my Freddy’s delivery order?
Yes, you can redeem rewards on your delivery order when using the Freddy's app to place your delivery order. If you choose to order through the DoorDash or other third party delivery service, you cannot redeem rewards.
Can I redeem rewards in the drive-thru?
Yes! Redeeming rewards in the drive-thru is same as at the register (you must redeem your reward before you pay).
Can a reward be redeemed as part of a combo meal?
Unfortunately, no. The item you wish to redeem must be an individual item, rather than part of a meal.
What if I change my mind and decide not to redeem a reward?
Unfortunately, if you change your mind after the cashier has redeemed a reward or after submitting your mobile order, we are unable to reload those points into your account.
Can I use multiple FredHead™ accounts during a transaction?
Only one FredHead account per transaction is accepted.
I accidently tapped the "Redeem Reward" button. What do I do?
No worries, simply tapping the redeem button will not cause your points to be removed from your account. Your points will remain in your account until the Freddy's cashier enters your rewards code in the register or your mobile order is completed in the app.
When will mobile ordering be available in my area?
We are launching the new mobile ordering feature this summer in select areas. Please check with your local Freddy’s for details.
What payment can I use with a mobile order?
Currently, we accept all major credit cards for payment in our app.
Do I need to have the same mobile device I placed my order on when picking up my order?
As long as you are using the same account, it does not have to be the same mobile device to check in at Freddy’s. You must be at Freddy’s when you check in to ensure your order will hit the grill, fryer or be scooped when you arrive, and not before, to be sure your mobile order is the same great quality you know & love at Freddy’s!
How do I pick up my mobile order?
Mobile order is available for carry-out and dine-in at many of our restaurants.
Can I cancel my mobile order?
You may cancel your order any time before you check in on the app (you can only check in on the app after you arrive at Freddy’s). You will not be charged for a canceled order.
Do I need location services and Bluetooth turned on my mobile device?
Yes, you must keep location services and Bluetooth turned on. This is so your mobile device knows when you have arrived at Freddy’s.
I don’t have a smart phone; can I still participate in the features in the Freddy’s app?
Unfortunately, not at this time. You are still welcome to join our Freddy’s Email Fan Club to receive the inside scoop about Freddy’s limited time offers and promotions throughout the year. To join our email program just scroll to the bottom of this page, put in your email address and zip code and join today!