career

Start your career at Freddy's

Freddy's crew members are trained in our unique Freducation® training program and supported by a management team that is second-to-none. There are opportunities to join a fast-paced environment full of hard-working 'Ready Freddy's' committed to delivering the highest quality food in the cleanest restaurants on the market.

Job Details


  • Location: Wichita Support Center
  • Title: Helpdesk Support

Desired Skills


POSITION SUMMARY

This position is responsible for providing the highest level of help desk support, via telephone, email, through remote access, and in person to corporate and franchisee users.

 

ESSENTIAL FUNCTIONS

·         Provide support and technical assistance to end-users including configuration, set up, maintenance and troubleshooting of computer systems, software, and hardware

·         Advise users on appropriate action as well as provide resolution process and timelines

·         Deliver excellent customer service by providing helpful, accurate and concise information to end-user issues in a polite, patient, and professional manner

·         Log, escalate, and report tickets and resolutions using an enterprise ticketing system

·         Perform research on common questions and complaints using available resources

·         Collaborate with other IT team members to coordinate desk coverage and ticket resolutions

·         Offer recommendations on system changes after identifying any reoccurring problems

·         Following and contributing to documentation of repeatable processes

 

REQUIRED SKILLS

·         Strong customer service support skills

·         Strong ability to diagnose and resolve basic technical issues

·         Ability to adapt quickly to new technologies and changing business requirements

·         Must be able to read, comprehend and follow technical service manuals and guides

·         Able and willing to collaborate as part of a team and manage multiple priorities

·         Punctual, dependable, and organized

·         Ability to communicate in a positive, patient, and professional manner

 

EDUCATION AND EXPERIENCE

·         Degree in IT, Computer Science, or related field preferred, or a combination of education and experience

·         Must have an understanding of computer systems, mobile devices, and other technical products

·         Understanding of PC hardware and current supported Microsoft operating systems

·         Ticketing system experience a plus

Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to:

  • Sit, walk, talk and hear
  • Type data, operate business machines and office equipment
  • The employee must frequently lift and/or move 10 - 15 lbs. and occasionally lift and/or move up to 40 lbs.
  • Specific vision abilities required for this job include close vision and the ability to adjust focus
  • Must be able to travel among locations to events and meetings.

Benefits


This is a full-time position. In addition to a friendly work environment, we offer a competitive salary and benefits package.