COVID-19 Updates

March 18, 2020

As our nation and the world rally to slow the spread of COVID-19, Freddy’s remains committed to the health and well-being of our Team Members and Guests. Beginning Wednesday, March 18, we will close our dining rooms at corporate-owned locations, focusing all Team Member activity on the quality, accuracy, and speed of our drive-thru, to serve you The Freddy’s Way. Our two corporate locations without drive-thru service will offer carry-out service only.

While understanding the needs of their local communities, a large number of our franchisees and operators have already chosen to follow the guidance of the CDC and local health officials by closing their dining areas, and we encourage all franchisees to adopt similar operational procedures at this time. Please be patient with our teams as they manage through these unique times. Hours may fluctuate and delivery remains available in select areas, so please check with your local Freddy’s to confirm today’s hours of operation.


March 16, 2020

Freddy’s is working to protect the health and well-being of our Team Members, while safely serving our Guests in a clean and hospitable environment. Recognizing that this is a fast-moving situation, we are closely following the guidance of the CDC and local health officials. We are in on-going discussions with our local owners and operators as we modify various aspects of our operations. In locations where dining rooms are closed, additional Team Member support is focused on the quality, accuracy and speed of drive-thru and carry-out orders. This may also mean hours will be changing, so please check with your local Freddy’s to confirm today’s hours of operation.


March 13, 2020

At Freddy’s, we have always been focused on 3 pillars: Quality, Hospitality, and Cleanliness. Those pillars have always guided our culture, and Freddy’s has made food safety and the well-being of our Team Members and Guests our first priority.

As we all continue to prepare for or deal with the impact of the coronavirus, I want you to know that Freddy’s is committed to your safety and keeping our Team Members, Guests, and restaurants safe.

We are actively monitoring the communities in which we operate as well as each of our restaurants. In addition, we are making decisions with health and safety at top of mind. Our restaurants and drive-thrus are open and we are working hard to keep the Freddy’s products you love available.

As the situation has evolved we have been reviewing our procedures and our restaurants have enhanced our sanitizing and disinfecting procedures to maintain a healthy environment for our Guests and Team Members. Internally, we have further emphasized our policy that Team Members who are not feeling well must stay home. In addition, all franchise restaurants have been equipped with recommended procedures to follow if someone from their restaurant becomes impacted by the virus.

We will communicate updates locally as required in the event we need to take other preventative measures to ensure the safety of Team Members and Guests.

Freddy’s is committed to the communities we serve and we will be working hard to support each other while still providing quality food in a clean and hospitable environment.

Randy Simon
CEO
Freddy’s Frozen Custard & Steakburgers